Notifications

Details of which notifications are sent and when.

As orders and tests transition through various states, Chronomics will send notifications to the end customer to keep them updated with whats happening. Here is the list of what notifications are sent:

Event

Description

Email

SMS

Webhook Event

Order created

Order confirmation including items ordered, total amount, tax and estimated dispatch date.

✅ (unless its from a Shopify Storefront order)

ORDER.CREATED

Order dispatched

Sent when order has been dispatched from our warehouse. Includes link to courier tracking if applicable.

ORDER.DISPATCHED

Order updates

Depending on the courier used they will send order updates on estimated delivery time and when the order has been received.

Courier dependent

Courier dependent

ORDER.OUT_FOR_DELIVERY, ORDER.RECEIVED

Test registered

The user has registered the test.

TEST.REGISTERED

Test received at lab

The test has been received by the lab (accessioned).

✅ (COVID tests only)

TEST.LAB_ACCESSIONED

Results ready

Test results are ready to be viewed.

✅ (COVID tests only)

TEST.PROCESSED

See the Webhooks page for more information on the webhook scheme and more non-customer facing notifications.

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Customising notifications

You can disabled certain notifications if you dont want them (or plan to send your own by using our webhooks). Speak to your account manager.