Payments

Information on how payments work on the Chronomics platform.

A key part of the Chronomics bio infrastructure platform is shipping physical test kits to your customers (via our Orders API or Shopify Storefront. In order to do this we require payment for each kit before we can ship it. No other parts of the system require payment.

This can happen in 3 ways:

  1. Manually paying for each order as its placed (default)
  2. Providing us with credit card details to automatically charge for future orders (recomended option)
  3. Paying by invoice

1) Manually paying for each order as its placed

This is the default when your account is first created (in sandbox or production environment). Orders placed will have a status of "CREATED" and not ship until payment has been made.

You will receive a email "New invoice from Chronomics" (production only) to pay by credit card.
Alternatively you can find the link to complete payment in Dashboard > Orders > Order History. The status will show as "Pending payment" with a "Pay Now" link.

11521152

Pending payment

2) Providing us with credit card details to automatically charge for future orders

You may add a credit card to your account to allow us to automatically charge you card for future orders. Once added we will attempt to charge this on each new order. If we are unable to take payment (due to insufficient funds etc) you will need to manually complete the payment as above and update your card on file.

To add a card hover over your name in the Dashboard (top right) and select Billing.

183183

Billing link

You can then add a default payment method from here.

312312

Add a default payment method.

From this billing portal you can also update your billing information and download invoices/receipts with tax information.

3) Paying by invoice

If you are ordering large volumes of tests each month speak to our sales team.


What’s Next